Conference Agenda

Check back to see additions and changes as we get closer to the event.
Dress code is business casual.

TUESDAY, October 22, 2024, 2:00-4:00 PM
Optional Tour of Duke Raleigh Hospital
Bus to JB Duke Hotel at conclusion
Early Evening
Reception at the JB Duke Hotel

WEDNESDAY and THURSDAY, October 23 and 24
Conference Sessions and Tours
Meeting facilities on the Duke Campus

WEDNESDAY EVENING, October 23
Sponsors' Reception and Dinner

 Topics and Activities

Tours
Duke Raleigh Hospital, Command Center, Cameron Indoor Stadium. Extend your visit to explore the Duke campus highlights, including the Duke Chapel and Sarah P. Duke Gardens (gorgeous).

Networking
Get to know your peers - at the conference and beyond. Reception on October 22. Reception and dinner on October 23. 

Systemness - Together is Better
What should "one system" mean in a system in multiple facilities, departments and locations? In managing operations? In forging clinical partnerships?

Sustainability 2.0
How we set, manage, and measure our institutions' goals

Collaborating to Reduce Workplace Violence
Applying Better Together principles to avoid injuries

Support Services Shorts
Back by popular demand. Presenters have no more than five minutes to tell about a project. 

Command Center, AI, and Patient Flow 
Wondering how AI will impact your areas of responsibility? During a tour of Duke's Command Center we'll have an interactive demo of how Duke is applying AI to patient flow - optimizing throughput, resources, and quality of care.

Open Forum
Attendees submit their management challenges to the group for a facilitated discussion of possible solutions.

Building Your Personal Brand
Better for you and your reports; better for your organization.

Career Development
How Duke Health helps employees grow professionally

Managing Food Service Retail Operations
Multiple topics, including application of ordering technologies

Innovations in EVS
Showcase of attendees' new approaches to management

Outsource or Self-Op?
How one system analyzed options and made its moves

Duke Quality System
Approach to managing goals, KPIs, and outcomes

Ajourn: Thursday, October 24, 4:30 PM